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    Order Cancellation/Recall Fee

    Policy: Order Cancellation/Recall Fee

    At Glacier Junkies, we strive to provide exceptional service to our valued customers. To ensure a smooth and efficient order fulfillment process, we have implemented a policy regarding cancellation or recall of orders after they have been shipped or processed. This policy aims to cover any additional costs and efforts incurred due to order cancellation or recall. Please read the following guidelines carefully:

    1. Order Cancellation/Recall Fee:
    a. A non-refundable fee of $5.50 will be charged to customers who wish to cancel or recall an order that has already been shipped or processed.
    b. The fee covers administrative costs, packaging, restocking, and other expenses associated with reversing the order process.
    c. The cancellation/recall fee will be deducted from the refund amount, if applicable.

    2. Eligibility for Cancellation/Recall:
    a. Order cancellation or recall requests can only be considered if the order has not yet been delivered or picked up by the customer.
    b. Once an order has been delivered or picked up, it is no longer eligible for cancellation or recall.

    3. How to Request Cancellation/Recall:
    a. Customers who wish to cancel or recall an order must contact our customer service team directly.
    b. Contact details and procedures for cancellation/recall requests will be provided on our website, invoices, or other communication channels.

    4. Refunds:
    a. If the cancellation or recall request is approved and the order is eligible, the customer will be refunded the purchase amount, minus the $5.50 cancellation/recall fee.
    b. Refunds will be issued through the original payment method used for the order.
    c. Please allow a reasonable processing time for the refund to be completed.

    5. Exceptions:
    a. In cases where the cancellation or recall is due to a mistake or fault on the part of Glacier Junkies (e.g., wrong item shipped, damaged goods), the cancellation/recall fee will be waived, and the customer will receive a full refund.
    b. Glacier Junkies reserves the right to make exceptions to this policy in extraordinary circumstances on a case-by-case basis.

    By placing an order with Glacier Junkies, customers acknowledge and agree to comply with this policy. We recommend reviewing and familiarizing yourself with this policy before making a purchase. If you have any questions or require further clarification, please don't hesitate to contact our customer service team.

    Note: This policy is subject to change without prior notice. It is the customer's responsibility to stay updated with the most recent version available on the Glacier Junkies website or by contacting customer service.